My total is above the free shipping, but I'm still getting charged.

Free shipping above $65 is calculated with your subtotal AFTER any discount is applied and BEFORE taxes.

If your total before adding a discount is just above $65, then adding a discount will drop your subtotal to below the free shipping threshold. Adding a few extra items usually remedies this.

Also note there are certain products that require a shipping fee: the Monster Femur Bone and the 32-36" Bully Stick Cane. This information can be found on the products primary image and written in the description.

Example of discount applied that brings subtotal below $65.png
  Screenshot 2023-01-17 101602.pngScreenshot 2023-01-17 101622.png

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