Shipping & Delivery

  • Can I pick up or shop in store?

    Yes, we do have order pick up and in store shopping available at our Surrey, BC location. We do not offer this at our ON location. To select order pick up proceed to the shipping section at checkout and select the "Pick up" option.* Our warehouse address is 105 - 19097 26 Ave Surrey, BC V3Z 3V7 H...

  • How do I get my order delivered to the United States?

    To change to our American store, select the flag icon at located at the bottom of our website. Once directed to our American store, you can browse products in USD currency and have an order shipped to a US resident. American orders ship from FL, USA.

  • How much is shipping?

    Shipping is Free over $65 (subtotal) Live dynamic rates $0 - 49.99 (price based off of user location) Flat rate of $9.99 between $50-$64.99 Free shipping over $65* *If you are still receiving a shipping rate, please make sure your subtotal is $65 AFTER any discount is applied and BEFORE taxes. S...

  • My order is being shipped to the wrong address.

    If you have entered the wrong shipping address please contact our customer support team immediately to have this updated before shipping*. *If the order has already shipped and you entered the wrong shipping address please contact Canada Post 1 (866) 607-6301 ,there is nothing we can do on our e...

  • My total is above the free shipping, but I'm still getting charged.

    Free shipping above $65 is calculated with your subtotal AFTER any discount is applied and BEFORE taxes. If your total before adding a discount is just above $65, then adding a discount will drop your subtotal to below the free shipping threshold. Adding a few extra items usually remedies this. ...

  • When will my order ship? / How long does it take to receive my order?

    Normal processing times are 1-2 business days, however more time, up to 7 business days, may be needed during long weekends or seasonal sales. The quoted delivery times at checkout are estimates provided directly from the shipping carriers. Orders ship from our Vancouver, BC and Toronto, Ontario ...